Happy Clients:
Our happiest clients understand that it takes two for the perfect clean, and that begins with us giving you an amazingly clean home, and with you understanding exactly what will be done when we clean your home.
Please read the complete list of policies below so that you have a good understanding of the services we provide. As always if you have any questions just reach out and we’re just one reply away!
Cleaning Policies:
1. Smile - I know it can be stressful having a stranger in your home, rest assure our cleaners are professionals and have been thoroughly screened and trained. Our goal is to make this experience with CleanBee a positive one. If you have any issues please notify us and we’ll work on turning your frown upside down.
2. Pets - We love pets! And we want them to be comfortable while we clean. Please understand that we will clean around your pets as we don’t want to stress or aggravate them by telling them to move. In order for us to deliver the best cleaning possible without distractions we simply ask (if possible) that dogs be placed in a room that is not being cleaned or in a crate while your home is being cleaned Although we strive to provide the best clean every time we cannot guarantee that your home will be spotless if pets are out. For example, if your pet walks on already cleaned surfaces there may be paw prints on your floors. We try to be vigilant when opening doors but can’t guarantee we'll notice if a pet runs in a bedroom they're not allowed in or makes a run for outside.
3. Who’s Cleaning? - We use the solo cleaning model, meaning for most homes 1 cleaner is assigned to your home. Your cleaning can be as short as 1 hour and as long as 8 hours depending on the condition and size of your home. We reserve the right to add additional cleaners if our schedule allows. Please understand that we are professionals, and are trained on being highly efficient so don’t be surprised if we knock out a 4000 sq ft home in 3 hours with 1 cleaner (maintenance cleans), that’s what we do!
4. Are you going to be home? - It is not a requirement that you are home while we clean. If you are home we ask you please make sure that if we have already cleaned an area that all surfaces have dried before you can utilize the area. We have a cleaning system we follow for each house. If we have to start in another area than we are use to it slows us down and we may have to adjust our prices accordingly. We cannot do the work twice or backtrack and keep your rates where they are.
5. Clutter - For us to be able to clean at a consistent pace and to keep your cleaning at your current rate we ask if there is more than 5 items in a specific place that needs to be dusted please have items picked up so we can keep a consistent pace. If there are more than 5 items we will simply dust/clean around them as best as possible. Due to the high risk of breakage they will not be moved.
5a. Extreme Clutter - We have found that with the time it would take us to clean major cluttered areas it would not fit most people's budget to pay us, as we cannot handle these tasks in an efficient manner. Therefore we are unable to clean in these conditions.
6. Porous Surfaces - Porous surfaces in your home IE; caulk, moldings, entrance doors, shower doors, bathtubs, counter tops, windows, some floors, etc. May not appear to have been cleaned. Due to the nature of porous surfaces they contain small crevices that hold trapped dirt for years and can be nearly impossible to get 100% clean without the use of abrasive actions that can potentially damage the surface. Homes that have this type of surface can cause the appearance that the item(s) has not been cleaned when in fact they have been.
6.a Glass shower doors - or any areas near water can accumulate hard water/scale build up. Sometimes these areas require multiple visits to get them to a noticeable difference. There is a possibility that the surface may be etched due to prolonged neglect in which case it will not come off.
7. Shoes - We strive to provide a safe work environment for the CleanBee team as well as a safe home for our customers. Due to safety reason we cannot work without shoes. If you have a no shoe policy in your home please let us know and we will wear shoe covers in your home or bring another pair of (indoor and disinfected) shoes to wear in your home.
8. Pricing- We reserve the right to change pricing and discounts if we see your homes circumstances are not typical. The price you have been giving is for the condition of your home and the amount of traffic in your home (people & pets living in the home). If the home hasn't been cleaned in a while and there is significant signs of build up, your home might require a 'extra duty deep clean'. You will be notified if that is the case at time of service. The pricing you have been giving is based on the cleaning service you booked. If we show up and your home requires another service ;ie move out clean instead of 'regular deep clean' your price might change. You will be notified if this is the case prior to start of service.
8a.Flat rate Pricing - We chose flat rate pricing to simplify the process for you and to make scheduling simple. By pricing upfront like this we have nothing to hide and do not guarantee how long or how many cleaners will arrive. The price is simply the the price and not based on an amount of time. We calculate our price base on a number of different factors, a few of them being: bedrooms, bathrooms, floors, pets and people in the home etc. If you have specific tasks that you would like completed and are not on our cleaning checklist, please notify use and we can let you know if we offer those services and the fees.
9. Discounts - If you change your service frequency IE; weekly,bi-weekly, or monthly from its original schedule, or if your cleaning has been reschedule, we reserve the right to charge you for that discount that we had previously provided and/or change the current discount for further cleanings.
10. Oopsie - That hair on the sink, It’s rare this happens but sometimes it does, it could be on the toilet or floor as well. We have the utmost intentions to leave your home sparkling clean. However, there are times where dust and hair may settle after the job has been completed. We do our best to spot this by performing a walk thru of each room after it has been completed but at times when a door is shut or someone walks by swiftly it can kick something up that was hidden during our cleaning and moved to the top of the surface. Please understand that we are not perfect though we strive to leave your place spotless. We ask that you don’t rate the entire cleaning we worked hard on just on one little thing.
11. Accidents happen - In the course of a day, we get to pick up and dust under thousands of things. And every once in a while an accident happens and something breaks. We are extremely careful, we will always tell you, and we can figure out together how to proceed and replace the item. We are only liable for damages no more than the cost of the cleaning performed. That’s why, we ask that you please let us know if there is anything that is super fragile or cannot be replaced and we'll make a note to take extra precautions while cleaning those things. . We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item(s), or artwork, collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the appointment. If any damage or perceived damage is noticed after the we have left, the customer must notify CleanBee within 24 hours of any problem that may have occurred at the address during that day and time of the scheduled cleaning. We will do its best to resolved the problem and come up with a reasonable solution.
11a. Please be advised that we assume no liability for damage or loss of item(s) that are improperly installed/secured or that were damaged prior to our cleaning. (Example: improperly hung picture frames, any type of floating shelves.
11b. All surfaces ie; marble, granite hardwood floors, etc, are assumed to be properly sealed and ready to be clean without causing harm when common cleansers are used.
11c. We exercise reasonable care when cleaning. We are not liable for damage that is caused by 'normal wear and tear'. A couple examples are:
-Carpet & Rug Snags - Carpet snags are the result of exposed loops caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuums roller brush. We use Shark vacuums that are set to industry standards (which cannot be adjusted). In order to limit snags or fraying, we will try our best not to go near the bad areas of carpeting/rugs.
-Broken Blinds - Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks.
11d. Woodwork, Vintage/Antique Wood Furniture, Un-finished & Furniture with Special Instructions - Please let us know during your booking if your woodwork, wooden furniture or vintage wooden furniture is not sealed or is made of another material other than actual wood. Please discuss your furniture care needs with specifications as per item if they need special attention in anyway.
12. Lock out - Please be sure we can enter your home, either by providing us with a key, a code, or leaving the door unlocked. If we arrive for a scheduled service and are unable to access your home a $25 Lockout fee will be charged and will need to be paid before the next scheduled cleaning is performed.
13. Working conditions: We need electricity and water! If your utilities are turned off, we will gladly reschedule to when they are back on. We require that during the warmer months all our customers have their air conditioner turned on on days CleanBee is schedule to clean your home. If we arrive at home and the temperature in the house is higher than 72 degrees we can not proceed with the cleaning and you will be charged a $25 fee. It is not safe for us to clean in an unventilated home.
14. Supplies: We provide all cleaning supplies needed to do an excellent job. We are specifically trained to us these products in your home without causing damage. Due to liability reasons we cannot use customer products or supplies.
15.Payment - Payment is due before or at the time of service. If we do not receive payment at time of services rendered we can not provide our services. We make it easy to provide payment by offering easy online payment to our customers.
15a. PAST DUE PAYMENTS: If after you've received a past due payment notice from us and we still do not receive payment we will either send your account to collections or be forced to turn your account over to the court system to collect payment. We appreciate your understanding.
16.Refunds - Please note that refunds are not offered. We want your experience with CleanBee to be a positive one, please notify us if the cleaning was not up to your standards. A re-clean of the area of concern will be completed within a 48 hour window from your date of service.
17.Cancellations - If you need to cancel or reschedule any time within 48 hours of your appointment, you will be charged the full amount of your cleaning. This helps cover the wages for your cleaners. We reserved this spot for you , and are unable to schedule another job in that place. We appreciate your understanding.
18.Add ons- You can add these to your services for an added fee
-Oven
-Interior Fridge
-Interior Cabinets
-Beds Made
-Windows
-Wet wipe Blinds
-Windows
18.Services We Do No Offer -
The following services are not offer due to them not being cost effective to the client and/or due to insurance restrictions.
-Dish washing
-Laundry/Folding laundry
-Blind Cleaning(low cost white one)
-Shopping & Errands
-Pick up, move, remove clutter(5 or more items in any given area)
-Exterior Windows and High Reach Windows
-Heavy Lifting
-Move furniture
-Move Appliances (oven/fridge etc)
- Rust removal
-Cleaning of bodily fluids, mold, toys, pet waste, or other bio-hazards
-Clean higher than 3 steps on a ladder
-Trash removal (1-2 bags of trash included)
-Garages (We offer garage sweeping)
19. Tipping isn't expected nor is it a requirement. If you feel we did a great job you can show your appreciation by tipping. If you do choose to tip we prefer payment in the form of cash.
*CleanBee may revise these policies at any time. By using our services you are agreeing to be bound by the then current version of these Policies/Service agreement.